Terms of Service

Last updated: July 15, 2026

These Terms of Service govern your use of shopolya.com and any purchase made through the website.

The website is operated by TALA ECOM LLC, trading as Olya (“Olya,” “we,” “us,” or “our”).

By accessing our website or placing an order, you agree to these Terms.

Nothing in these Terms excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.

1. Eligibility and Use of the Website

You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase from our website.

You agree to use the website only for lawful purposes and not to:

• misuse or interfere with the website;
• attempt unauthorised access to our systems;
• use the website for fraudulent purposes;
• violate applicable laws or the rights of others.

2. Product Information

We aim to provide accurate product descriptions, images, prices, ingredients, quantities, and other information.

However, colours, packaging, appearance, and minor product details may vary slightly from images shown due to manufacturing updates, screen settings, or other reasonable factors.

We may correct errors or update product information at any time.

Nothing in this section limits your rights where a product is materially different from its description or where applicable consumer law provides a remedy.

3. Product Availability

All products are subject to availability.

We may:

• limit quantities;
• discontinue products;
• cancel orders where stock is unavailable;
• refuse orders where reasonably necessary.

If we are unable to fulfil an order after payment has been taken, we will provide an appropriate refund.

4. Prices and Payment

Prices are displayed in the currency selected or made available for the relevant market.

Depending on your location, prices may include or exclude applicable taxes, duties, or other charges as disclosed during checkout.

You agree to provide current, complete, and accurate billing and payment information.

By placing an order, you confirm that you are authorised to use the selected payment method.

We reserve the right to correct genuine pricing or technical errors. Where an obvious error affects an order, we may contact you before fulfilment to provide appropriate options.

5. Orders

An order confirmation does not necessarily mean that an order has been accepted for fulfilment.

We may refuse or cancel an order where reasonably necessary, including in cases involving:

• suspected fraud;
• payment issues;
• stock unavailability;
• obvious pricing errors;
• incorrect product information;
• misuse of promotional offers.

Where an order is cancelled after payment has been collected, an appropriate refund will be issued.

6. Shipping and Delivery

Delivery estimates are provided in good faith but may not be guaranteed unless expressly stated otherwise.

Delivery times may be affected by:

• carrier delays;
• customs processing;
• weather;
• public holidays;
• incorrect delivery information;
• circumstances outside our reasonable control.

Please refer to our Shipping Policy for more information.

7. Returns and Refunds

Returns and refunds are governed by our Refund & Returns Policy.

Our voluntary return policy does not replace or limit statutory rights that apply under local consumer protection laws.

8. Subscriptions

Where a product is offered through a Subscribe & Save or other recurring purchase option, you authorise recurring charges to the payment method selected at checkout according to the price and billing frequency displayed before purchase.

You may request cancellation of your subscription at any time by contacting us at olya.customercare@gmail.com.

To prevent the next scheduled payment, your cancellation request must be received and processed before that payment is charged.

If a recurring payment has already been processed, cancellation will apply to subsequent renewals only.

Cancelling a subscription does not automatically cancel or refund an order that has already been charged, created, processed, fulfilled, or shipped.

Existing subscription orders remain subject to our Refund & Returns Policy.

Standard shipping is free for subscription orders delivered to our supported markets. Applicable taxes, duties, and import charges are included in the amount charged, and customers should not normally be required to pay additional fees upon delivery.

Further details are provided in our Subscription Cancellation Policy.

9. Wellness and Product Information

Our products are intended for general wellness or personal-care purposes as described on the applicable product page.

Information on our website is provided for general informational purposes and is not intended to replace professional medical advice, diagnosis, or treatment.

You should follow the product instructions and warnings provided.

If you are pregnant, breastfeeding, taking medication, have a medical condition, or have concerns about whether a product is suitable for you, consult an appropriately qualified healthcare professional before use.

Where applicable to products marketed in the United States, statements concerning dietary supplements may not have been evaluated by the U.S. Food and Drug Administration.

Nothing on this website should be interpreted as a promise to diagnose, treat, cure, or prevent a disease unless expressly authorised by applicable law.

10. Intellectual Property

Unless otherwise stated, the website and its content, including:

• text;
• graphics;
• logos;
• images;
• designs;
• website layout;

are owned by or licensed to TALA ECOM LLC and are protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our content without permission, except where permitted by law.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery providers, analytics services, and other technology platforms.

We are not responsible for the independent content or practices of third-party websites.

Your use of third-party services may also be subject to their own terms and privacy policies.

12. Website Availability

We aim to keep the website available and functioning properly.

However, we do not guarantee that access will always be uninterrupted or error-free.

We may suspend or modify parts of the website for maintenance, security, technical, or operational reasons.

13. Limitation of Liability

To the fullest extent permitted by law, TALA ECOM LLC will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website or products.

However, nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms excludes or restricts:

• statutory consumer rights;
• liability that cannot legally be excluded;
• remedies available under applicable consumer protection law.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful misuse of the website or your material breach of these Terms.

This section does not apply where such limitation would be prohibited by applicable consumer law.

15. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, except where mandatory consumer protection laws in your country or region provide otherwise.

Nothing in this section deprives you of mandatory rights or protections available under the laws applicable to you as a consumer.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

17. Changes to These Terms

We may update these Terms from time to time.

The updated version will be published on this page with a revised Last updated date.

Changes will apply prospectively unless otherwise required by law.

18. Contact Us

Questions about these Terms may be sent to:

Olya
Operated by: TALA ECOM LLC
Email: olya.customercare@gmail.com
Website: shopolya.com