Cancellation policy
SUBSCRIPTION CANCELLATION POLICY
Last updated: July 16, 2026
This Subscription Cancellation Policy applies to products purchased through a recurring subscription or Subscribe & Save option on shopolya.com.
By purchasing a subscription, you authorise recurring charges according to the price and billing frequency displayed at checkout.
1. HOW TO CANCEL YOUR SUBSCRIPTION
You may request cancellation of your subscription at any time by contacting our customer care team at:
olya.customercare@gmail.com
Please include:
- your full name;
- the email address used for the subscription;
- your order number or subscription details;
- a clear request to cancel the subscription.
We may request additional information where reasonably necessary to locate and verify your subscription.
2. CANCELLATION TIMING
You may submit a cancellation request at any time.
To prevent your next scheduled payment, your cancellation request must be received and processed before that payment is charged.
We recommend contacting us as early as possible before the next scheduled billing date.
If the next recurring payment has already been processed, cancellation will apply to subsequent renewals only.
3. EFFECT OF CANCELLATION
Once your subscription cancellation has been confirmed:
- future recurring payments will stop;
- no further subscription orders will be created after the cancellation takes effect;
- any order already charged, created, processed, fulfilled, or shipped will remain active.
Cancelling your subscription does not automatically cancel or refund an existing order.
4. ORDERS ALREADY PROCESSED OR SHIPPED
A subscription order cannot normally be cancelled once payment has been processed and the order has entered fulfilment or transit.
If an order has already been processed or shipped, it will continue to delivery.
After delivery, any request for a return or refund will be handled in accordance with our Refund & Returns Policy and applicable consumer protection laws.
5. REFUNDS
Cancelling a subscription does not automatically create a refund for a payment that has already been processed.
Refund eligibility for an existing subscription order is determined under our Refund & Returns Policy and applicable consumer protection laws.
6. SUBSCRIPTION PRICE AND BILLING
The subscription price, discount, billing frequency, and next scheduled payment date are displayed during checkout or in the subscription information provided to you.
Your selected payment method will be charged automatically at the displayed price and frequency until the subscription is cancelled.
7. FREE SHIPPING
Standard shipping is free for subscription orders delivered to our supported markets.
No additional standard shipping fee will normally be added to a recurring subscription payment.
8. TAXES, DUTIES, AND ADDITIONAL FEES
The amount charged for each subscription order includes applicable taxes, duties, and import charges for our supported markets.
Customers should not normally be required to pay additional customs duties, import charges, taxes, or delivery fees when the order is delivered.
If you are unexpectedly asked to pay an additional charge upon delivery, please contact us before making payment so that we can review the situation.
9. CHANGES TO A SUBSCRIPTION
If you wish to request a change to your subscription, including changes to delivery details or other subscription information, please contact us as soon as possible.
Changes cannot always be applied to an order that has already been created, processed, or shipped.
10. CONSUMER RIGHTS
Nothing in this Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Customers may have additional statutory rights depending on their country or region.
11. CONTACT US
For subscription cancellation requests or questions, contact:
Olya
Operated by: TALA ECOM LLC
Email: olya.customercare@gmail.com
Website: shopolya.com