Shipping policy
Shipping Policy
Last updated: July 16, 2026
At Olya, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains our processing times, estimated delivery times, shipping costs, tracking, and how delivery issues are handled.
1. Shipping Destinations
We currently ship to:
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United States
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United Kingdom
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Australia
Availability may vary depending on the product and delivery address.
2. Free Shipping
We provide free standard shipping on all orders delivered to the United States, United Kingdom, and Australia.
There is no minimum order value required for free standard shipping.
Any available delivery options and their costs will be displayed at checkout before payment.
3. Order Processing Time
Orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from the estimated delivery time.
During periods of unusually high demand, promotional events, public holidays, or circumstances outside our reasonable control, processing may take slightly longer.
4. Estimated Delivery Time
After your order has been processed and dispatched, the estimated delivery time is:
7–10 business days
The total estimated timeframe is therefore approximately:
8–12 business days from the date of purchase
Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.
Delivery may occasionally be affected by carrier delays, severe weather, public holidays, local disruptions, security checks, or other circumstances outside our reasonable control.
5. Taxes, Duties, and Import Charges
Applicable taxes, duties, and import charges are included in the price or delivery arrangement for orders shipped to our supported markets.
Customers should not normally be required to pay additional customs duties or import charges when their order is delivered.
If you are unexpectedly asked to pay an additional customs or import charge, please contact us before making payment so that we can review the situation.
6. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.
Tracking information may take a few business days to update after the parcel has been handed to the carrier.
Please allow sufficient time for the carrier’s tracking system to register the shipment.
7. Multiple Shipments
In some cases, items from the same order may be shipped separately.
You may receive:
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more than one package;
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separate tracking numbers;
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items on different delivery dates.
You will not be charged additional shipping fees when an order is divided into multiple shipments by us.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please review your delivery details carefully before completing your purchase.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to update the address before the order is processed. However, once an order has entered fulfilment or has been dispatched, we may be unable to change the delivery address.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.
9. Refused, Unclaimed, or Undeliverable Orders
If a parcel is refused, left unclaimed, or returned because the delivery address was incorrect, incomplete, or inaccessible, please contact us.
We will review the circumstances and explain the available options.
Additional shipping costs may apply for reshipment where the delivery issue resulted from incorrect information supplied at checkout, unless applicable law requires otherwise.
10. Delayed Orders
If your order has not arrived within the estimated timeframe, please:
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review the latest tracking information;
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check that the delivery address is correct;
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check with household members, neighbours, reception areas, or local collection points;
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contact us if further assistance is required.
Carrier delays do not automatically mean that a parcel has been lost.
We may need to allow the carrier a reasonable investigation period before providing a final resolution.
11. Orders Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it, please:
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check around the delivery location;
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ask household members or neighbours;
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check with building reception or management;
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contact the delivery carrier;
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contact us as soon as possible.
We will review the available tracking information and assist where reasonably possible.
12. Lost Orders
If an order is confirmed as lost by the carrier, we will provide an appropriate resolution, which may include:
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a replacement; or
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a refund.
The available remedy will depend on the circumstances and applicable consumer protection law.
13. Damaged Parcels or Products
Please inspect your order after delivery.
If the parcel or product arrives damaged, contact us as soon as reasonably possible at:
Please include:
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your order number;
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a description of the issue;
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clear photographs of the product;
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photographs of the outer packaging where relevant.
We may offer a replacement, refund, or another appropriate remedy in accordance with our Refund & Returns Policy and applicable law.
14. Order Cancellations and Changes
If you wish to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to assist before the order enters fulfilment.
Once an order has been processed or dispatched, it may no longer be possible to cancel it or make changes. In that situation, our Refund & Returns Policy may apply after delivery.
15. Subscription Order Shipping
Standard shipping is free for recurring subscription orders delivered to our supported markets.
Subscription orders are subject to the same processing and estimated delivery times described in this Shipping Policy.
The amount charged for each subscription order includes applicable taxes, duties, and import charges.
Customers should not normally be required to pay additional standard shipping fees, customs duties, import charges, or taxes when the order is delivered.
16. Consumer Rights
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.
Customers in the United Kingdom, Australia, the United States, and other jurisdictions may have additional statutory rights.
17. Contact Us
For questions about shipping, tracking, or delivery, contact:
Olya
Operated by: TALA ECOM LLC
Email: olya.customercare@gmail.com
Website: shopolya.com