Privacy Policy

Last updated: July 15, 2026

Olya (“Olya,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit shopolya.com, make a purchase, contact us, interact with our advertisements, or otherwise use our services.

This Policy applies to customers and visitors in the United States, United Kingdom, Australia, and other locations where our services are available.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Information You Provide Directly

This may include:

• name;

• billing and shipping address;

• email address;

• telephone number;

• account information;

• order and purchase information;

• communications with our customer support team;

• reviews, feedback, or other information you choose to provide.

Payment Information

Payments are processed by third-party payment providers.

We do not generally store complete payment card details ourselves. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy practices.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect information such as:

• IP address;

• browser type;

• device type;

• operating system;

• approximate location derived from your IP address;

• pages viewed;

• products viewed;

• referring website or source;

• date and time of visits;

• interactions with the website;

• shopping cart activity;

• advertising identifiers;

• cookie and similar technology data.

2. How We Use Personal Information

We may use personal information to:

• process and fulfil orders;

• deliver products;

• provide customer support;

• communicate about orders, returns, refunds, or account matters;

• maintain and improve our website and services;

• personalise the shopping experience where permitted;

• prevent fraud, abuse, and security incidents;

• comply with legal and regulatory obligations;

• analyse website performance and customer interactions;

• measure the effectiveness of advertising;

• conduct marketing and advertising activities where permitted by law;

• send marketing communications where you have subscribed or where otherwise legally permitted.

We do not use personal information in a manner that is materially different from the purposes described in this Policy without providing appropriate notice where required.

3. Legal Bases for Processing — United Kingdom

Where UK data protection law applies, we process personal information under one or more of the following legal bases.

Performance of a Contract

We process information when necessary to:

• process your order;

• take payment;

• arrange delivery;

• manage returns or refunds;

• provide customer service related to your purchase.

Legitimate Interests

We may process information where necessary for our legitimate business interests, including:

• improving our website and services;

• preventing fraud;

• securing our systems;

• understanding business performance;

• providing customer support.

We consider the impact of this processing on your rights and interests.

Consent

Where required, we rely on your consent for activities such as:

• certain marketing communications;

• non-essential analytics cookies;

• advertising cookies;

• personalised advertising.

You may withdraw consent at any time where consent is the legal basis for processing.

Legal Obligations

We may process information where necessary to comply with legal, tax, accounting, regulatory, or law-enforcement obligations.

4. Cookies and Similar Technologies

We use cookies, pixels, tags, local storage, and similar technologies to operate our website and understand how it is used.

These technologies may be used for:

• essential website functions;

• remembering preferences;

• shopping cart functionality;

• security and fraud prevention;

• analytics;

• measuring advertising performance;

• advertising and remarketing, where permitted.

Essential Cookies

These cookies are necessary for the operation of the website and may be used without consent where permitted by law.

Analytics and Advertising Cookies

Where required by applicable law, we request consent before placing non-essential analytics or advertising cookies.

You can manage your preferences through our cookie consent tool where available.

You may also configure certain cookie settings through your browser. Blocking some cookies may affect website functionality.

5. Google Analytics and Google Ads

We may use services provided by Google, including Google Analytics and Google Ads, to:

• understand website usage;

• measure advertising performance;

• measure conversions;

• improve marketing campaigns;

• create or use advertising audiences where permitted;

• display advertisements to users who have previously interacted with our website, where legally permitted.

Google and other third-party providers may use cookies, device identifiers, and similar technologies to collect information about interactions with our website and advertisements.

Where required by law, advertising and analytics technologies are activated only after appropriate consent has been obtained.

You can manage certain advertising preferences through the tools and controls made available by Google.

6. Marketing Communications

Where permitted by law, we may send you marketing communications about products, promotions, or company updates.

You can unsubscribe at any time by:

• clicking the unsubscribe link in a marketing email; or

• contacting us using the details below.

Unsubscribing from marketing communications does not prevent us from sending transactional communications relating to an order or customer service matter.

7. How We Share Personal Information

We may share personal information with service providers and other third parties where necessary to operate our business.

These may include:

• Shopify and website hosting providers;

• payment processors;

• shipping and fulfilment providers;

• customer service providers;

• email and communication providers;

• analytics providers;

• advertising platforms, including Google where applicable;

• fraud prevention and security providers;

• IT and technology providers;

• accountants, lawyers, insurers, and professional advisers;

• government authorities or law-enforcement agencies where required by law.

These parties may process personal information according to their own privacy policies or under contractual arrangements with us.

We do not authorise service providers to use personal information for unrelated purposes except where independently permitted by law.

8. Sale, Sharing, and Targeted Advertising — United States

We do not sell personal information in exchange for money.

However, certain uses of analytics and advertising technologies may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain U.S. state privacy laws.

Where applicable, you may have the right to opt out of:

• the sale of personal information;

• the sharing of personal information for cross-context behavioural advertising;

• targeted advertising.

You may exercise applicable rights by contacting us or using any privacy preference mechanism made available on our website.

We do not knowingly use sensitive personal information for purposes that require an opt-out right under applicable law without providing the required choices.

9. International Data Transfers

Olya serves customers in multiple countries.

Your personal information may be transferred to, stored in, or processed in countries other than the country in which you live, including the United States.

These countries may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide services;

• fulfil contractual obligations;

• maintain business and transaction records;

• comply with legal, tax, and accounting requirements;

• resolve disputes;

• prevent fraud;

• enforce agreements.

Retention periods may vary depending on the type of information and legal requirements.

When information is no longer required, we may delete, anonymise, or securely dispose of it.

11. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration;

• disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

12. Your Privacy Rights

Your rights depend on where you live.

United Kingdom

Subject to applicable law, you may have the right to:

• request access to your personal information;

• request correction of inaccurate information;

• request deletion of personal information;

• request restriction of processing;

• object to certain processing;

• request data portability;

• withdraw consent where processing is based on consent;

• complain to a data protection authority.

You may also have the right to complain to the UK Information Commissioner’s Office.

Australia

Subject to applicable law, you may request:

• access to personal information we hold about you;

• correction of inaccurate or outdated personal information.

You may also make a complaint about how we handle your personal information.

We will review privacy complaints and respond within a reasonable period.

Where applicable, you may also contact the Office of the Australian Information Commissioner.

United States

Depending on the state in which you live and whether the relevant law applies to us, you may have the right to:

• know what personal information we collect;

• request access to personal information;

• request correction;

• request deletion;

• obtain a copy of certain personal information;

• opt out of certain sales, sharing, or targeted advertising;

• appeal a decision relating to a privacy request where applicable.

These rights may be subject to legal exceptions.

We may need to verify your identity before completing a request.

13. How to Exercise Your Rights

To submit a privacy request, contact:

Email: olya.customercare@gmail.com

Please include enough information for us to understand and process your request.

We may request additional information where reasonably necessary to verify your identity.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

14. Children’s Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 in circumstances covered by applicable law.

If you believe a child has provided personal information to us improperly, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;

• changes to our services;

• changes to technology;

• legal or regulatory developments.

The updated version will be posted on this page with a revised “Last updated” date.

17. Contact Us

For questions, privacy requests, or complaints relating to this Privacy Policy, contact:

Olya
Operated by: TALA ECOM LLC
5830 E 2nd St, Ste 7000
Casper, WY 82609
United States

Email: olya.customercare@gmail.com
Website: https://shopolya.com